Inbound Call Center Services
We offer inbound outsourcing services that allow your business to be present for your customers 24/7. Customers contact a provider, and they expect a response. When customers need you, they get you through a telephone call, live chat, or email. If you can’t do that, then we can do it for you. We offer exceptionally affordable prices for inbound call center services to all sorts of businesses.
Inbound Call Center We Offer services 24/7.
What Does an Inbound Call Center Offer?
An inbound call center can offer the same services as an in-house employee performing tasks within a business. They pick up incoming calls, answer caller’s queries about the product, take messages, schedule appointments, dispatch emergencies, place orders, and more. You can outsource these tasks to our call center to manage because it’s a profitable alternative to hiring more employees. You can access around 300 agents answering calls for your business with Inbound24/7 as its live coverage starts at $38/month. In addition, you wouldn’t have to stress about supplementary costs like health insurance and employee benefits.
Furthermore, inbound call center agents are available 24/7 in your service, whereas in-house staff is available for 8 hours a day and five days a week. Therefore, regardless of your business size, outsourcing to our call center will increase your customer support, office productivity and build up your business efficiently and affordably.
Years of Experience
Calls Per Day
Why Outsource to Inbound24/7?
- Turn customer service to 24/7.
- You can take benefits from PCI and HIPAA compliances that are generally difficult to get security certifications.
- Relish a large inbound call center experience.
- Expand inbound channels for your website like live chat and text response.
Which Industries Benefit from Inbound Call Center Service?
People think that businesses like medical practices and service provider companies are the best candidates for outsourcing as they need 24/7 on-call customer service availability. However, it’s not true as all sorts of businesses can get benefit from a call center.
- Lawyers can’t get calls from clients outside the office working all day in courts.
- E-commerce is a competitive industry, and 24/7 customer service can set your brand apart from the competition.
- Utility companies are known for hours of waiting for assistance, but you can get shine with lower hold times with the help of a call center.
Customers’ initial call can be a deciding factor on whether they want to hire you or to purchase your product or not. If your office employees can’t offer such service, then we can.
Our Services are for Every Company in Every Industry!
Don’t allow useless calls to disturb your day and hold you up from work. Our business call screening services will help you filter incoming calls through customized scripting. It will ensure that only good calls are being transferred while other calls are being screened to identify if its message is needed. As a result, you can forget telemarketers and be more productive.
Infomercials and direct response campaigns aren’t easy for call centers to manage. The call volumes generated by direct response campaigns could be a major problem in which a lack of representation can lead to long wait times, hang-ups, or missed opportunities. If you’re planning a DR campaign, be sure to rely on the expertise to maintain and manage your account correctly.
If your customers aren’t calling to make a purchase, then they’re calling for assistance. Let us become your top Tier help desk service provider by helping you navigate your FAQs, solving problems, and submitting a support ticket via the platform you’re currently using. If issues with customers become too complicated, we can route calls directly to your internal staff.
Medical experts, HVAC technicians, and property managers can attest that there’s never a perfect moment for an emergency to arise. Outsourcing calls to the emergency call center are crucial. We can assist field calls to find out what’s the emergency and what’s not. We adhere to your protocol on call to ensure that genuine emergencies are handled swiftly and effectively.
Customers prefer to make phone calls and more users are turning to live chat to communicate with customer support representatives. Live chat is perfect for clients who require a fast answer but do not want to talk to a person on the phone. Our live chat outsourcing service can assist your customers by responding to their questions, generating support tickets, scheduling meetings, and much more If they wish to talk to you, we will be able to take your call too.