Business Call Screening

Let our call center representatives become your bouncer, gatekeeper, and security guard, all wrapped up into one. While there are certain calls that you’ll need to answer, however, there are some calls you shouldn’t be tangled by. According to the rules you have set, every call is screened prior to making the transfer. So only take the calls you’d like to, at the times you’d want. We’ll be bringing messages from the rest.

Business Call Screening

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Take Calls that You’re Interested In and Control Your Day.

It’s not easy to run a business, and being distracted from the main topic by sales people or even family members and friends could be a distraction. Our Inbound contact agents take care of calls and put you in control over your schedule.

Did You Hear “Customized Phone Screening?”

If you have an in-house receptionist to answer your calls and removing is as simple as stepping out of the office saying, “I’m not here.”  Having Inbound24/7 screening your calls is as easy and simultaneously more reliable choice. Our agents first take note of the callers’ details so you’ll be aware of whom you’ll allow through the gatekeeper or letting off.

If you are sending cold transfers and provide us with basic rules, we’ll abide by them exactly to the letter. Examples:

  • Excellent to transfer: calls coming from new Customers
  • Get the message: if existing clients calls, then get the message
  • No message: contacts from telemarketers

 

Furthermore, you may inform us of the hours and days you’d like to receive calls or what you’ll do if you receive calls from certain individuals. Thus, the business call screening service can be customized to meet your particular requirements.

How Do Call Screening Functions?

In the beginning, you’ll provide Inbound24/7 with the cell type, which we’ll try to forward calls over to you or your employees. For instance, you might need us to dispatch calls seeking information about your recent sale or about recalls on products. Once we’ve decided who we’ll transfer, we’ll develop your script.

If we get a caller on the line who matches your initial needs, we’ll try to transfer the call warm and announce the caller. Then, you’ll get another chance to notify the agent that you’d like to answer the call or let us take a message for you.

Suppose you can accept the call, awesome! We’ll drop off the call. If you do not want to accept the call, we’ll notify the caller that you’re not available and leave a message for you to call them in the future.

The Warm Patch: A Business Owner's Greatest Friend

Our inbound call center agents will screen your calls in two ways: using script control and warm patching. All you need to tell us is the information you wish to collect from the caller prior to attempting to connect the call. For instance, you might need the caller's first last and first name. Or you might only want their first name as well as the company the caller is calling from. If you're not available, you can inform callers that you're not available and send them the opportunity to leave a message. Then, if you'd want to answer them, we can connect them through. It's entirely your choice!

Script Controls: Decide What Calls You'd Like to Transfer

If numerous warm transfers are pestering you, you can create features in your script that inform us of what calls you'd prefer to have to be able to take a message for and which ones you'd like transferred. For example, imagine the following as an "Always connect, Sometimes transfer, Never'’ list. For calls on the list of 'Always,' we will cold transfer them to you. If you receive calls from the 'Sometimes' list, we'll warmly transfer the calls to you so that you can choose whether you want the call or not. If you receive calls from the list of 'Never,' we'll take a text message.

Time for the Day: Choose the Time You Need Calls to be Transferred

Alongside telling us what kinds of calls you'd prefer to be transferred, you can also specify the times you'd like them to be transferred. For example, are you available for transfers at any time, or only during working hours? Would you prefer receiving them over weekends or only on weekdays? Maybe you'd like messages for emergencies that are received during the day. And similar calls can be transferred to you during weekends and after hours. However you work, we work.

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