Email Response Service

If you get emails that require attention after business hours, our call centre representatives can sort through your emails if you don’t. Do not let urgent emails from customers or service requests linger in your inbox until the next day. Through our service for monitoring emails and responding to them, our system will automatically monitor your email at set intervals, and our live agents at our call centre will handle your email according to your requirements. Increase after-hours email response rates by using the Inbound24/7.

Email Response Service

Live Email Management 24/7!

If customers contact your business, they’re expecting an answer. Email is the same. If your clients are waiting until the next day to receive an email reply, your company’s reputation could be at risk.

Once you start with Inbound24/7 live chat support, you’ll be relieved because our highly proficient agents will manage your inbound and outbound emails. Once our system has received the messages, they are placed in the queue and then presented to our agents as a phone call would drop. Every time a message arrives in your mailbox, our agents will get a pop-up that will review your policies and decide what they can do to respond. Agents can respond however you like, and our efficient customer service ensures that your customers are satisfied to the core.

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How do Email Responses Work?

Sending your email response to our call centre isn’t tricky, and letting go from the shackles of the email will keep those grey hairs at bay for just a bit longer. Inbound24/7 will give you an email address that you can forward your messages. In your software, you will be able to select when you’d like to forward your messages to our address.

  Setting it Up

  • Send your emails to a specific address we give you any time you’d like us to read, and then respond to messages
  • Our system scans the mailbox at particular intervals and sends out any emails to agents the same way as the telephone call.
  • The email is queued, and the email is sent to an agent, who will respond in accordance with the protocols you have set.

Benefits

Utilizing the Inbound24/7 to reply to your emails can make employees and customers happy. Your employees are valuable, and nobody would like to be stuck with their emails after hours. We’ll filter out the spam and only communicate with your staff when there are urgent issues or emergencies.

Email Management

In the evening or during business hours, outsourcing of email management is customizable. All you have to do is give us details of the kinds of emails we’ll receive and how you’d like us to handle these emails. Nothing says more that we care than being available when your customers require your help.

The Warm Patch: A Business Owner's Greatest Friend

Our inbound call center agents will screen your calls in two ways: using script control and warm patching. All you need to tell us is the information you wish to collect from the caller prior to attempting to connect the call. For instance, you might need the caller's first last and first name. Or you might only want their first name as well as the company the caller is calling from. If you're not available, you can inform callers that you're not available and send them the opportunity to leave a message. Then, if you'd want to answer them, we can connect them through. It's entirely your choice!

Script Controls: Decide What Calls You'd Like to Transfer

If numerous warm transfers are pestering you, you can create features in your script that inform us of what calls you'd prefer to have to be able to take a message for and which ones you'd like transferred. For example, imagine the following as an "Always connect, Sometimes transfer, Never'’ list. For calls on the list of 'Always,' we will cold transfer them to you. If you receive calls from the 'Sometimes' list, we'll warmly transfer the calls to you so that you can choose whether you want the call or not. If you receive calls from the list of 'Never,' we'll take a text message.

Time for the Day: Choose the Time You Need Calls to be Transferred

Alongside telling us what kinds of calls you'd prefer to be transferred, you can also specify the times you'd like them to be transferred. For example, are you available for transfers at any time, or only during working hours? Would you prefer receiving them over weekends or only on weekdays? Maybe you'd like messages for emergencies that are received during the day. And similar calls can be transferred to you during weekends and after hours. However you work, we work.

Sales Inquiries

Sales Inquiries

In the event of any emails addressed via your sales@ email address or contact form submissions, we can call prospects back, provide basic questions and pass the calls to your on-call sales team.

Alerts for Emergencies

Alerts for Emergencies

as If any of your clients are without electricity or the HVAC system is damaged, we can handle the emails and contact the on-call staff member so that business operations function smoothly.

Customer Support

Customer Support

For customers using our services to access after-hours call centre to reply to emails, you need to give us guidelines on which emails you'd prefer to be notified immediately and which ones to hold

You're Always at Hand: Allow Us to be There for Your Customers!

A variety of customer service issues could have to be addressed anytime. The procedure for responding to emails is our way of making sure that every email receives the proper response in accordance with the rules of your business. You talk. We listen. We also program your responses to emails to be compatible with ours. If you use different protocols to respond to various customer service inquiries,our staff can respond accordingly.

Email Sales Management with the Inbound24/7!

It is a game of first response. Mostly, the first person who responds to the request wins the deal. If a client is sending emails to several businesses during business hours, consider your close rate when you can get in touch with them immediately when they receive. This isn’t an automated response here. It’s about calling the prospective customer back, providing answers, or even transfers your call to make the transaction.

Don't Worry. We're on the Same Page: We're a Trusted System Friend that Sends Automated Alerts!

Connected devices can send emails or text alerts in the situation of malfunction, failure, or an urgent call. For instance, security cameras can send an email when a motion is identified. A thermostat could send an email if the room isn’t rising to temperature in the time it is supposed to. Data centres can be affected by a power outage and send an email to ensure that someone tests the system when it’s back up and running. Instead of having staff checking your emails during off the hours of operation, we will perform the task for you and communicate to you only in the event of need.