Call Center Hospitality Service

It is the hospitality season all year long. Whatever the season, there is always a compelling motive to go on a trip. Therefore, with millions of tourists circling all over the world 24/7, customer support is crucial. Cruise companies, airlines, travel, rental services, railways, hotels, and more could benefit from an extra hand.

Hospitality Services

Relax; We've Got Your Back.

Our highly-trained call center staff can flawlessly represent your company 24/7 all year round. Ensuring customers’ requirements are promptly and efficiently met and can encourage repeat business, frequent referrals, and increase profits. In the world of tourism Call center solutions are essential because let’s face the facts there is always tourist ready to go somewhere.

We Are Leading in Call Center Service

Solutions For Small & Large Business

Guidence From Our Expert Staff

Learn From Customer Feedback

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Years of Experience

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Calls Per Day

Higher Rates of Booking

With 24-hour phone coverage, the capability to make telemarketing calls and live, professional operators on call waiting to represent your brand, we’ll quickly get your customers off and on the line while also providing outstanding customer service. The customers you serve will be pleased by their experience that they’ll promote your company for you!

Expert Industry Knowledge

If you outsource your business to a call center, you risk receiving unprofessional, inexperienced, and uninformed persons answering your phones. If you offer travel and leisure services to individuals, they need to feel secure and at ease; that’s why you need to ensure that your employees are well-versed in your field along with the service you offer.

24/7 Customer Service

Whether you have clients across time zones or clients who require assistance after hours, our 24-hour contact center is open around all hours of the day to help with any request of any size. Inbound24/7 also doesn’t charge extra for our services during weekends, after hours, or holidays. With Inbound24/7, your receptionist is always on hand. We can book or cancel reservations, make appointments, and send an escalation at any time.

No Contract

Contracts can be a nightmare. That’s why we provide a month-to-month subscription option so that you’re not bound by any expensive call plans in your off-season. If your hotel is subject to frequent visitors during the winter months, you can increase your plan at any time to be sure you’re receiving the most affordable value for your money. If you shut down at specific hours or your calls volume declines, you may cut plans if needed.

Multi-level Support

Utilizing the dedicated agent’s program, your clients can be assisted via email, phone text, or controlled chat. In addition, because you decide when your agent is working, their work can begin when yours ends to ensure that your customers do not have to wait for working hours. We’re successful because being accessible via any communication channel results in delighted customers.

The Warm Patch: A Business Owner's Greatest Friend

Our inbound call center agents will screen your calls in two ways: using script control and warm patching. All you need to tell us is the information you wish to collect from the caller prior to attempting to connect the call. For instance, you might need the caller's first last and first name. Or you might only want their first name as well as the company the caller is calling from. If you're not available, you can inform callers that you're not available and send them the opportunity to leave a message. Then, if you'd want to answer them, we can connect them through. It's entirely your choice!

Script Controls: Decide What Calls You'd Like to Transfer

If numerous warm transfers are pestering you, you can create features in your script that inform us of what calls you'd prefer to have to be able to take a message for and which ones you'd like transferred. For example, imagine the following as an "Always connect, Sometimes transfer, Never'’ list. For calls on the list of 'Always,' we will cold transfer them to you. If you receive calls from the 'Sometimes' list, we'll warmly transfer the calls to you so that you can choose whether you want the call or not. If you receive calls from the list of 'Never,' we'll take a text message.

Time for the Day: Choose the Time You Need Calls to be Transferred

Alongside telling us what kinds of calls you'd prefer to be transferred, you can also specify the times you'd like them to be transferred. For example, are you available for transfers at any time, or only during working hours? Would you prefer receiving them over weekends or only on weekdays? Maybe you'd like messages for emergencies that are received during the day. And similar calls can be transferred to you during weekends and after hours. However you work, we work.

Extensive Call Center Support for Hospitality Industry

Connect with the Inbound24/7 and Stop Worrying!

The Problem

The Problem

One of your customers has a family crisis and requires a change to her flight details. She tries calling your office, only to be redirected to a voicemail. Because she purchased tickets through a travel agency, she can't directly contact the airline to make them alter the date of her flight. When you receive her email, it's late, and she will take the trip she had planned. Then she writes a negative review online, which harms your reputation and name. Your brand is in trouble!

The Solution

The Solution

You hire Inbound24/7 executives to manage your support after hours, so there is no voicemail for your calls. We have set up the appropriate screening procedures to identify what requires immediate action and wait for regular office hours. If someone has to make changes to their travel details or bookings, then we connect them to their agent for further assistance. Since there aren't any vacations getting damaged, your rating goes up!

Hospitality Industries We Serve:

  • Travel agencies
  • Rental companies
  • Hostel
  • Resort
  • Airline
  • Restaurants
  • B&B
  • Spas and salons
  • Cruise line

Start by Registering with Inbound24/7

Fantastic Customer Service is the most important factor to success in the industry of hospitality.

To remain at the top of the travel or tourism industry, Customer service is the most important factor. When someone travels, they expect their experience to be perfect. We can assist with that.

Hospitality Industry Call Center Support

Highlights

Instant Changes

Instant Changes

If your callers require last-minute changes to their tour or trip, we can assist them in finding the right person as quickly as possible. First, we will identify when their trip or tour begins and then handle the call accordingly through a series of screening questions. If, for instance, the trip is scheduled in the next week, we could send a message for the call returned. If, however, their trip is in the next 24 hours, we'll forward them to the right person who is on your side.

Follow-up Surveys

Follow-up Surveys

When your customers are finished talking to our agents in our call center, you can either email them a brief survey to complete based on their experience or request that they answer some queries while they're talking to us. These survey responses of customer satisfaction can assist you in fine-tuning your procedure and eliminate irrelevant concerns while increasing customer satisfaction. You'll also know what points you are missing as a hospitality business.

Booking a Vacation

Booking a Vacation

Our skilled team of operators can arrange hotels, vacations, spa treatments, tours, etc., for your customers and accept payments through our PCI-certified, ISO 27001 certified call center technology. We offer booking services for vacations, events, and other occasions. Inbound24/7 representatives are proficient and highly trained in providing hospitality consultations and hotel booking services to those who know nothing about a foreign place. We assist the best.

Features

We can assist your company in arranging all-inclusive holidays or just day trips. Our team is capable of picking up exactly where you started, ensuring an easy scheduling process.

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