Utility Live Support
Utility firms employ the Inbound24/7 for live 24 hours customer service and the cost savings associated with outsourcing. We can be your backup call center during periods of high volume for service interruptions or as your 24-hour contact center service. Making sure that your customers are connected 24/7 on your own is difficult; we’ve been there. That’s why you’ve us.
Utility Live Support
Superior Business Solutions for any Size Utility Company.
Engaging one of the most reputable Contact center providers offers your customers 24/7 access to the company they require. From answering questions about account information to providing details regarding service interruptions, our knowledgeable personnel has the knowledge you’re seeking, paired with a pleasant demeanor that callers will appreciate. Therefore, you can use the Inbound24/7’s utility call center services to light up your customer service.
Years of Experience
Calls Per Day
A utility company must be available to customers at all times in case of an emergency. When a kitchen gets flooded or there’s no heating in the middle of a snowstorm, you want to be ready for that unavoidable phone call. Although you may not be able to handle the phones on your own, however, we can.
For calls that aren’t urgent, we’ll schedule appointments on your site, with our own software, or through a web-based shared platform such as Google Calendar. Just tell us about your limitations for appointments, and we’ll take care of the rest. We’ll even send appointment confirmation emails to your clients!
In the industry of utilities, there’s a tendency never to be working for very long. If you’re out on the road making home calls or knee-deep in someone’s drain, making yourself accessible isn’t easy – until this moment. Inbound24/7 will keep you connected with your clients by providing a mobile app available for iPhone and Android users. Log in anytime to see your messages, answer calls, or even update your on-call information.
Most of the time, you’ll get telephone calls from people wanting to know which areas you serve as well as your pricing, whether you are working on commercial or residential properties, and so on. Our software for calling centers allows you to customize your FAQs to ensure that our agents can take inquiries and respond accordingly. The more questions we’re capable of answering, the fewer calls you’ll have to answer yourself.
Utility Industries We Serve
- Property Managers
- Public Sanitation
Start by Registering with Inbound24/7
Make sure customers are satisfied with minimum waiting times and 24-hour service.
Energy and utility companies all have long wait for durations. Do not follow the crowd. Let Inbound24/7 assist in breaking up the line.
Our 24/7 call center can take on any job, from small-scale residential contractors to huge-scale contracting businesses. We also provide: