Market Research and Survey Call Center Service

Outbound market research and surveys with customers is a fantastic way to get to know your customers and enable you to provide an improved offering. However, the price of errors is high.Our call center representatives can assist you with making intellectual decisions and measure the impact before releasing anything.

Market Research and Survey

The Dedicated Group of Research Ninjas

Our market research programs and outbound survey calls are run by a team of highly skilled agents you can influence in the hiring process and training. Based on your specific needs and the timeline for completing the project, we can reach hundreds of potential participants every day using several agents or just one or two per day using an ongoing market research campaign run by one call center representative.So, whether you’re running a supercharged campaign or a slow ongoing campaign, your goal is the same: to provide you an understanding of your target market.

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Solutions For Small & Large Business

Guidence From Our Expert Staff

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We Conduct the Latest Research.

It’s not only for companies that roll out new products. We are here to analyze and assist your consumer manners in multiple techniques like:

  • Surveys to follow-up after you have had a conversation with your clients.
  • Surveys as a way to retain customers.
  • Polls on the political scene.
  • Election campaigns.
  • Focus group phone calls.

Competitive Advantage

It’s helpful to know what people think before they even think about it. However, only a few small companies have the time to exploit this benefit. The majority of sales teams are making sales, not researching the kind of products that consumers desire. We can provide you with the competitive edge you require through our research and market survey services at no expense. Utilize your sales staff and let the Inbound24/7 assist you in delivering an improved product.

Better Data Using a Third Party

The presence of a third party researching or polling on behalf of you guarantees that the information collected is objective. As your partner in market research, the Inbound24/7 can bring the speed of assessment and greater precision to provide you with better data to inform your choices. So, give us your questions, and we’ll go!

Market Research Services at Inbound24/7

Live interaction is an effective method of conducting market research and survey industry. As one of the prime companies that provide call center services, Inbound24/7 can train outbound call center agents who will survey your customers according to your plan and conduct the information you require to provide a superior product.

The Warm Patch: A Business Owner's Greatest Friend

Our inbound call center agents will screen your calls in two ways: using script control and warm patching. All you need to tell us is the information you wish to collect from the caller prior to attempting to connect the call. For instance, you might need the caller's first last and first name. Or you might only want their first name as well as the company the caller is calling from. If you're not available, you can inform callers that you're not available and send them the opportunity to leave a message. Then, if you'd want to answer them, we can connect them through. It's entirely your choice!

Script Controls: Decide What Calls You'd Like to Transfer

If numerous warm transfers are pestering you, you can create features in your script that inform us of what calls you'd prefer to have to be able to take a message for and which ones you'd like transferred. For example, imagine the following as an "Always connect, Sometimes transfer, Never'’ list. For calls on the list of 'Always,' we will cold transfer them to you. If you receive calls from the 'Sometimes' list, we'll warmly transfer the calls to you so that you can choose whether you want the call or not. If you receive calls from the list of 'Never,' we'll take a text message.

Time for the Day: Choose the Time You Need Calls to be Transferred

Alongside telling us what kinds of calls you'd prefer to be transferred, you can also specify the times you'd like them to be transferred. For example, are you available for transfers at any time, or only during working hours? Would you prefer receiving them over weekends or only on weekdays? Maybe you'd like messages for emergencies that are received during the day. And similar calls can be transferred to you during weekends and after hours. However you work, we work.

Inbound24/7

A well-designed contact center can improve your brand’s image through recruitment, training, and an atmosphere designed to deliver extraordinary customer experiences. We’re much more than just an outsourcing company; we’re your trusted partner. Our mission remains the same: provide the highest level of customer service with the highest satisfaction levels at an affordable cost.

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