Live Automated Call Center Support

Automated call routing services blend the ease and convenience of IVR with live support from an agent. Whenever callers need to leave messages or chat with a customer service representative, you’re covered. No matter how big or small your business is, outsourcing your voicemail services with our customer service center provides you with the complete, adequate coverage you require. Professional. Cost-effective. Always.

Live Automated Call Center

We Live in an Automated Times!

The larger your company is, the more significant number of calls you get. While some calls need immediate attention, offering clients self-service is a great way to provide customer service. The automated call center solutions help to streamline your telecom requirements and reduce your outsourcing cost. Customers who need to talk to CSR can. Clients who want to leave a message too!

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Reduce the Cost of Live Agent Service.

Utilizing our IVR with live-operator customer support outsourcing services will help you cut down on outsourcing costs. Live-operator time is charged at a higher rate. Voicemail time is considerably less expensive. No hidden fees. Simple contact center outsourcing.

The Lack of New Equipment is Okay!

Shopping for new office equipment isn’t a good idea. When you have the Inbound24/7’s IVR features, there’s nothing to purchase. Just integrate to Inbound24/7 IVR as a front-end alternative to live operators to answer the questions we already provide.

How Low Will the Prices Be?

Every company is looking to cut costs every whenever and wherever possible. Our IVR service is equipped with the latest tools, resources, with an endless number of mailboxes for voicemail. With a meagre cost per minute and a center that has been praised for its value.

Excellent Customer Services!

If paired in conjunction with a live operator, IVR can be an essential instrument. It lets the user help themselves by choosing the most suitable option. If they want to know any information, they can simply press their keypad to discover, you will only be charged for the minutes of voicemail.

Erase any Improper Transfer.

With the customer in charge of their own destiny, you can eliminate any error made by the operator due to selecting the wrong route or choosing the wrong choice. Allow your customers to decide which option they prefer to use, whether to the department responsible for returns or the scheduling department (or any other department between).

The Warm Patch: A Business Owner's Greatest Friend

Our inbound call center agents will screen your calls in two ways: using script control and warm patching. All you need to tell us is the information you wish to collect from the caller prior to attempting to connect the call. For instance, you might need the caller's first last and first name. Or you might only want their first name as well as the company the caller is calling from. If you're not available, you can inform callers that you're not available and send them the opportunity to leave a message. Then, if you'd want to answer them, we can connect them through. It's entirely your choice!

Script Controls: Decide What Calls You'd Like to Transfer

If numerous warm transfers are pestering you, you can create features in your script that inform us of what calls you'd prefer to have to be able to take a message for and which ones you'd like transferred. For example, imagine the following as an "Always connect, Sometimes transfer, Never'’ list. For calls on the list of 'Always,' we will cold transfer them to you. If you receive calls from the 'Sometimes' list, we'll warmly transfer the calls to you so that you can choose whether you want the call or not. If you receive calls from the list of 'Never,' we'll take a text message.

Time for the Day: Choose the Time You Need Calls to be Transferred

Alongside telling us what kinds of calls you'd prefer to be transferred, you can also specify the times you'd like them to be transferred. For example, are you available for transfers at any time, or only during working hours? Would you prefer receiving them over weekends or only on weekdays? Maybe you'd like messages for emergencies that are received during the day. And similar calls can be transferred to you during weekends and after hours. However you work, we work.

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Combining live support with automated technology is a fantastic way to help customers.

Without the need to install any software and cost-effective prices, Inbound24/7’s automated phone center services are ideal for customers looking to mix live operator support to provide excellent client service.

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