Dedicated Call Center Solutions

Our dedicated call center is the ideal fit for premium brands or eCommerce customer service that needs intense instruction on a vast catalog of products or complex internal processes before any call is ever answered. With training for employees and feedback directly to you from your company, the representatives can handle any call as if they were at your desk. Our dedicated contact center will be the best solution if you experience a constant and high volume of inbound calls.

Dedicated Call Center

Daily Reports on Quality Assurance.

We’ll keep an eye on agents through regular reviews of their performance. Our agents work on-call recordings and review more than thousands of calls a month. We continuously monitor call flow to find flaws and implement changes before small issues turn into big problems. Quality assurance is what it means to us. It’s an entire process created to ensure the perfect customer experience with every call.

We Are Leading in Call Center Service

Solutions For Small & Large Business

Guidence From Our Expert Staff

Learn From Customer Feedback

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Years of Experience

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Calls Per Day

The Hiring Input Approach.

It begins with the call center agents who answer your calls. You are aware of what you want. When you’re looking to hire or transfer reps to your team, you can participate in the process of recruitment. We’ll focus on prospective employees according to the qualifications you require. We will facilitate you over the complete procedure to build the ideal operator pool.

On-site Practice or Video Training.

Agents are as effective as their training. And, depending on the field you’re in, there could be very specific requirements for training. That is why we require you to teach us about the branding and culture you have created. Let us know how to be yourself, host webcasts, or go to a private training session. Consider it corporate replicating.

The Experience You're Looking For.

We offer highly experienced managers and knowledgeable agents with years of experience. As an industry-leading call center service, we’re proficient with the fine art of providing professional customer service. We are aware that prompt answers and a short wait time keep the customers satisfied. We understand that sticking with your KPIs and focussing on the first call resolution will make our customers happy. Happy callers and a happier you. Absolutely amazing!

The Warm Patch: A Business Owner's Greatest Friend

Our inbound call center agents will screen your calls in two ways: using script control and warm patching. All you need to tell us is the information you wish to collect from the caller prior to attempting to connect the call. For instance, you might need the caller's first last and first name. Or you might only want their first name as well as the company the caller is calling from. If you're not available, you can inform callers that you're not available and send them the opportunity to leave a message. Then, if you'd want to answer them, we can connect them through. It's entirely your choice!

Script Controls: Decide What Calls You'd Like to Transfer

If numerous warm transfers are pestering you, you can create features in your script that inform us of what calls you'd prefer to have to be able to take a message for and which ones you'd like transferred. For example, imagine the following as an "Always connect, Sometimes transfer, Never'’ list. For calls on the list of 'Always,' we will cold transfer them to you. If you receive calls from the 'Sometimes' list, we'll warmly transfer the calls to you so that you can choose whether you want the call or not. If you receive calls from the list of 'Never,' we'll take a text message.

Time for the Day: Choose the Time You Need Calls to be Transferred

Alongside telling us what kinds of calls you'd prefer to be transferred, you can also specify the times you'd like them to be transferred. For example, are you available for transfers at any time, or only during working hours? Would you prefer receiving them over weekends or only on weekdays? Maybe you'd like messages for emergencies that are received during the day. And similar calls can be transferred to you during weekends and after hours. However you work, we work.

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For brands with a long history, uncompromising customer support is crucial.

Although most businesses will gain from our shared client support, if you’re an established brand with a good reputation or have a complex set of customer service processes, you will require an in-house customer service team.

Dedicated Inbound & Outbound Customer Support Representatives

And Our CSR Team is Here for You!

Level 1 Technical Support

If you need the outsourcing of technical assistance, you’ll require our specialized program. You can instruct a group of employees about your system and how they function, and the best way to repair problems when they occur. Suppose they have a problem not within their scope. In that case, the issues could be transferred onto their level 2 or level 3 team or schedule an appointment for more deep analysis.

Lead Generation Outsourcing.

To be successful in appointment-setting in a call center, representatives have to know what they’re selling to the customers. So, Inbound24/7 outbound programs begin with a call center representative who already knows about the product, your customer’s most important points, and the best way to say to get over the gatekeepers. We employ strategic approach to attract more leads and drive more sales.

Inbound E-Commerce.

If you’re selling more than a couple of products or your company has multiple moving parts, the CSRs will require more direction than simply following a set of instructions to answer your calls. Make sure that your reps are trained on your catalog of items and your return and purchase processes to provide non-conflicting and accurate information when speaking to your clients.

Don't worry. There's More!

Anything we can implement using the blend and sharing services center, we can also do in the dedicated environment. So long as we can connect to your system online and your phone queue connects to one of our platforms, we can transfer your call traffic to us. A designated agent will manage it the same way as you would.

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