Call Center Solutions for Small-sized Ventures

For less than a dollar per day, small-scale businesses can get 24/7/365 support through our customer service. As only 50% of small-sized businesses last beyond 5 years, live customer support is essential for an edge in the market. Your small business must expand, and we can assist you in this.

Solutions for Small Ventures

Small Business - Big Opportunities

Inbound24/7 Answering Service is the most reputable small-business call center within the United States and has been helping small-scale businesses succeed for decades. We want your company to grow, and we believe that our live customer service can be a huge assist. With our helpful, professionally trained employees, round-the-clock support, and cutting-edge technologies for call centers, we’ve got the tools and resources to make your small business stand out among the rest and at a cost that any small-scale business can afford.

We Are Leading in Call Center Service

Solutions For Small & Large Business

Guidence From Our Expert Staff

Learn From Customer Feedback

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Years of Experience

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Calls Per Day

24/7 Call Center Services.

For a small-sized business, it’s expensive for you to have live in-house support available 24 hours of the day, seven days of the week. In addition, many small, start-up businesses only have a few employees, and giving employees overtime isn’t within the budget. But outsourcing to the Inbound24/7 will provide your business with 24/7 call support. We’ll ensure that your customers always get a pleasant voice.

Superb Customer Experience.

The result is that customers can remember how you treat them over everything else. An organization that can provide excellent customer support will be distinguished from the rest and could be the reason that customers keep returning. Inbound24/7 is aware of how important customer service is. That is why our employees are professionally trained to offer the best customer service you can provide to your customers.

Cost-effective Pricing.

Sometimes, money is the only factor that determines the success of a small-sized company. It is essential to manage expenses such as payroll, marketing equipment, and so on. If you’re a small-sized business that’s bootstrapped, the customer service department may appear as if it’s a second-class citizen to sales. Our outsourcing call center pricing includes a variety of plans and the ability to modify plans in any month at affordable cost.

Software Integrations.

Our sophisticated call center technology lets us integrate systems that you’re currently working on. It doesn’t matter if you’re using a CRM system like Salesforce to handle customer records or Zendesk to manage support ticket requests; after integration, our agents can transfer the data we’ve collected to the system of your preference. The absence of duplicate entry from your end allows you to devote more time to other projects and tasks.

Effective Marketing.

What’s more annoying than not receiving any calls? If you’re investing money to get the phone to ring, every phone call is crucial to you. When an expected customer calls our call center, our agents can forward prospects to your team, answer calls, make appointments through your system, and assist customers in making purchases through your own website for e-commerce.

Small-scale Business Solutions.

We began as a small-sized business. We’ve assisted thousands of small-sized companies over the many years. So we’re familiar with small businesses. We understand what is most important to you, what’s likely to help your company grow, and the best way to create a customer service script that will help you grow and remain an avid customer of the Inbound24/7 for many years to be.

The Warm Patch: A Business Owner's Greatest Friend

Our inbound call center agents will screen your calls in two ways: using script control and warm patching. All you need to tell us is the information you wish to collect from the caller prior to attempting to connect the call. For instance, you might need the caller's first last and first name. Or you might only want their first name as well as the company the caller is calling from. If you're not available, you can inform callers that you're not available and send them the opportunity to leave a message. Then, if you'd want to answer them, we can connect them through. It's entirely your choice!

Script Controls: Decide What Calls You'd Like to Transfer

If numerous warm transfers are pestering you, you can create features in your script that inform us of what calls you'd prefer to have to be able to take a message for and which ones you'd like transferred. For example, imagine the following as an "Always connect, Sometimes transfer, Never'’ list. For calls on the list of 'Always,' we will cold transfer them to you. If you receive calls from the 'Sometimes' list, we'll warmly transfer the calls to you so that you can choose whether you want the call or not. If you receive calls from the list of 'Never,' we'll take a text message.

Time for the Day: Choose the Time You Need Calls to be Transferred

Alongside telling us what kinds of calls you'd prefer to be transferred, you can also specify the times you'd like them to be transferred. For example, are you available for transfers at any time, or only during working hours? Would you prefer receiving them over weekends or only on weekdays? Maybe you'd like messages for emergencies that are received during the day. And similar calls can be transferred to you during weekends and after hours. However you work, we work.

Explore the Essential Features

Start by Registering with Inbound24/7.

The ability to have 24/7 customer support for your small-scale business's operations is simple.

Customer care shouldn’t be left out. With affordable live operator services for small businesses, you can now achieve the same level of service as a large corporation.

Features of Call Center Services for Small Businesses

Inbound & Outbound Call Center Services for Small-scale Ventures.

Real-Time Reporting.

Being aware of the latest trends will help your business stay ahead of the game. With our online portal, you can create and personalize reports that provide you with an understanding of the times you have the highest phone calls, the topics that customers are calling about, and from a marketing perspective, how many people have heard about your company.

Quality Staff.

Employing more workers is costly. If you’re not answering a few calls in the evening hours, it won’t seem like a good idea to organize your overtime and staggered staffing to ensure that your business’s phones are protected. With the Inbound24/7, you can get the calls handled by more than 300 personnel around the clock, at the cost of just $1 per day. We’ve got you covered.

Customized Scripting.

The fact that you are outsourcing your communications does not mean that you have to make any changes. Every script for call centers is tailored to your particular requirements, from the operators’ words when they make the call to the location where messages go after we close a conversation. As a result, the handling of your calls remains constant

Appointment Scheduling.

Imagine a day when you get to work, and all your appointments have been set. With the Inbound24/7, this dream can now become a possibility. We can connect to your web-based application or integrate with Google Calendar to make appointments, schedule them, or even cancel appointments for you.

Features

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